1. Course Refund Eligibility Criteria

To qualify for a 100% refund on an individual course, Masterclass, or standalone educational module:

• Time Window: Your refund request must be submitted within seven (7) calendar days (168 hours) from the exact timestamp of purchase.
• Watch Progress: Your cumulative watch progress across the course must be strictly less than 20.0%. Once progress reaches or exceeds 20.0%, eligibility for a refund terminates immediately.
• Certificates & Credentials: You must not have claimed, minted, or downloaded a verified certificate of completion for the course.
• Account Standing: The account must be in good standing without any violations of our Terms of Service, such as content scraping, video recording/ripping, credential sharing, or unauthorized redistribution.

2. How Course Watch Progress is Calculated

developerOS computes watch progress automatically and monotonically using server-verified playback telemetry:

• Monotonic Telemetry: Video progress is recorded based on the furthest position watched within each lesson. Seeking backwards or replaying earlier segments does not decrease the recorded progress.
• Completed Lessons: Marking a lesson as completed or watching it to the end counts 100% of that lesson toward the total course duration.
• Course-Wide Ratio: The overall watched percentage is calculated by dividing total minutes watched by the total duration of published required lessons in the course syllabus.

Note: Free preview lessons that are publicly accessible prior to purchase do not count against your 20% paid watch threshold.

3. Platform Memberships & Subscriptions

For developerOS platform subscriptions (Pro Monthly, Pro Yearly, Lifetime, and Founding Member tiers):

• Initial Subscription: We offer a 7-day refund guarantee for first-time purchases of platform plans. If you are unsatisfied, write to us within 7 days of subscribing for a full refund.
• Recurring Renewals: Recurring monthly or annual renewals are billed automatically and are non-refundable once charged. You can cancel your subscription at any time via your account billing settings to stop future renewals; your access will remain active until the end of the paid billing cycle.

4. Non-Refundable Scenarios

Refunds cannot be issued under the following circumstances:

• The request is made after 7 calendar days from the purchase date.
• The learner has watched, streamed, or completed 20% or more of the course content.
• A certificate of completion has been generated or issued.
• Accounts terminated or suspended due to security violations, abuse, payment fraud, or breach of our Terms of Service.
• Enterprise, corporate, or bulk team license agreements (governed by separate commercial contracts).

5. How to Request a Refund

Requesting a refund is simple and fast. Follow these steps:

1. Locate your purchase invoice or receipt, including the order/payment ID and the registered developerOS account email.
2. Send an email to admin@developeros.in with the subject line: Refund Request - [Your Order ID].
3. Include the course name or subscription tier, along with a brief explanation of why the material did not suit your needs (we use feedback to improve our content).
4. Our support team will review your account telemetry and confirm eligibility within 24–48 hours.

6. Payout & Processing Timeline

Once approved, refunds are processed back to the original payment method used during checkout (via Razorpay or Stripe). Depending on your bank or credit card provider, the funds typically appear on your statement within 3 to 7 business days.

Upon refund completion, access to the refunded course, certificates, and associated learning materials will be automatically revoked.